Frequently Asked Questions

Everything you need to know about your ITV Shop order.

What are your delivery options and timeframes?

We offer standard UK delivery which typically takes 3-5 working days. Express shipping options are available at checkout for most items, though personalized products may require additional processing time.

How do I return an item I purchased?

You can return most items within 28 days of receipt, provided they are in their original condition and packaging. Please note that personalized or made-to-order products are non-returnable unless they arrive damaged or faulty.

Can I track my order status?

Yes, once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.

Which payment methods do you accept?

The Official ITV Shop accepts all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Currently, we primarily ship to addresses within the United Kingdom. Please check individual product pages for specific international shipping availability as some licensed merchandise may have geographic restrictions.

What should I do if my item arrives damaged?

If your order arrives damaged or incorrect, please contact our customer service team immediately with your order number and a photo of the item. We will arrange for a replacement or a full refund as quickly as possible.